Driva
0800 033 163
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Licensing Information

Driva New Zealand Limited (FSP Number 10006411 trading as Driva) (“We” “Our”) is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice. We take responsibility for the financial advice provided by our financial adviser.

Nature and Scope of the Advice

We provide consumer car finance personal loans and commercial car loans provided by:

  • Avanti Finance Limited
  • UDC Finance Limited
  • Branded Financial Services (NZ) Limited
  • Latitude Financial Services Limited
  • Geneva Finance Limited
  • Nectar NZ Limited
  • Finance Now Limited
  • Harmoney Services Limited
  • Heartland Bank
  • Oxford Finance Limited
  • Community Financial Services
  • Financial Holdings Limited
  • Motor Trade Finance Limited

Our financial advisers may provide financial advice in relation to consumer car finance personal loans and commercial car loans. Our financial advisers provide an information only service in relation to asset finance and personal lending. This means they will not provide advice make any recommendations or give an opinion in relation to financial planning.

Fees or Expenses

We have partnered with Autosure Insurance (DPL Insurance Ltd) NZBN 942904869582 to offer comprehensive vehicle insurance to our customers. If you proceed with this, you will need to pay the premium to DPL insurance when this amount is payable. This amount will be based on a number of factors including the extent of the coverage, the length of time it covers, and your excess.

Conflicts of Interest and Commissions

If you take out an insurance product through DPL Insurance on our referral, we will receive a commission of up to 100% of the premium (exclusive of government charges). The commission will also be paid on any variations to your policy and on renewal. The commissions paid to Driva are included as part of your premium. We are paid in the form of commission from the lenders through which we place business. Typically, we receive an upfront commission of between 4%-9% of the loan amount. We will provide more specific details of these commissions at the time our advice is given.

To ensure we and our financial advisers prioritise our clients’ interests:

  • We follow an advice process that ensures our recommendations are made appropriately based on clients’ goals and circumstances.
  • All our employees undergo annual training about how to manage conflicts of interest.
  • We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly and additional training is provided as required.
  • We undertake an annual independent Compliance Assurance Review.

Complaints Handling and Dispute Resolution

If you are not satisfied with our service or financial advice, please tell us as soon as possible.

Call: 0800 033 163
Email: contact@driva.co.nz
Write to: Attn Driva BDO Auckland Level 4, 4 Graham Street, Auckland Central, Auckland 1010, New Zealand

When we receive a complaint, we will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.

If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.

We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.

We will contact you by phone, email, or letter to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot agree on how to fix the issue or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme Financial Services Complaints Limited (FSCL). FSCL provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction. To contact FSCL:
Call: 0800 347 257
Email: complaints@fscl.org.nz
Write to: FSCL, PO Box 5967, Wellington 6140

Duties Information

We have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests;
  • exercise care, diligence, and skill;
  • meet standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services;
  • meet standards of ethical behaviour, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services.

As a FAP, we are required to:

  • ensure our financial advisers comply with all the duties listed above;
  • have appropriate processes and controls in place to limit and regulate the advice provided by them.

Contact Details

Driva New Zealand Limited (FSP Number 10006411 trading as Driva) is the Financial Advice Provider.
Call: 0800 033 163
Email: contact@driva.co.nz
Write to: Attn Driva BDO Auckland Level 4, 4 Graham Street, Auckland Central, Auckland 1010, New Zealand

A written copy of this information is available upon request.